Frequently Asked Questions

Popular Questions

How do I contact customer services?

Promotional Codes

Newsletter Sign Up Promotional Code

Is secure?

I forgot to apply my promotion code before clicking “place order and pay”, what do I do?

About Our Jewellery

What is Licensed to Charm jewellery made from?

Is Licensed to Charm Jewellery nickel-free?

What’s the difference between a jump ring and a clip-on fastening on charms?

What size are the jump rings on charms, and do they fit any chain?

What is the blackening on silver charms?

Can I ask for a different finish on a charm?

Can I ask for a different chain or chain length to the one in a necklace set?

How do I clean my charm jewellery?

I have received an incorrect item in my order, what do I do?

Ordering and Payment

What payment methods do you accept?

When will I be charged for my order?

My payment was declined, what should I do?

How do I use PayPal to pay for my order?

Promotional codes

There's a problem with one of my items

I've changed my mind. How can I return my goods?

Why haven't I had my order confirmation email?

What Is the Wish List?

How do I change the delivery address on my order?

How do I pre-order a product?

How do I cancel or add to my order?

What should I do if my order has not been delivered yet?


What delivery options are available and how much will my delivery cost?

Do you deliver internationally?

Customs, duty & taxes

Can I track my delivery?

Are there any areas of the UK that you don't deliver to?

Technical Support

I'm having trouble signing into my account/ Can I Reset My Password?

I am having problems with a page on the site. What do I do?

Our Responsibilities

Where do you manufacture your products?