Frequently Asked Questions

Whether you're wondering about promo codes, jewellery materials, or how to get in touch, you're in the right place. We've gathered answers to our most popular questions to make your experience with us as smooth and sparkly as possible.

Still need help? Just drop us a line at help@licensedtocharm.com — we’re always happy to chat!

How do I contact customer services?

Is licensedtocharm.com secure?

What’s the newsletter sign-up promotional code?

I forgot to apply my promotion code before clicking “Place Order and Pay” — what do I do?

What is the Frida promotion?

How do I use a promotional code?

About Our Jewellery

What is Licensed to Charm jewellery made from?

Is Licensed to Charm Jewellery nickel-free?

What’s the difference between a jump ring and a clip-on fastening on charms?

What size are the jump rings on charms, and do they fit any chain?

What is the blackening on silver charms?

Why does my silver jewellery leave a green mark on my skin?

Can I ask for a different finish on a charm?

Can I ask for a different chain or chain length to the one in a necklace set?

How do I clean my charm jewellery?

I have received an incorrect item in my order, what do I do?

Ordering and Payment

What payment methods do you accept?

When will I be charged for my order?

My payment was declined, what should I do?

How do I use PayPal to pay for my order?

Promotional codes

There's a problem with one of my items

I've changed my mind. How can I return my goods?

Why haven't I had my order confirmation email?

What Is the Wish List?

How do I change the delivery address on my order?

How do I pre-order a product?

How do I cancel or add to my order?

What should I do if my order has not been delivered yet?

Delivery

What delivery options are available and how much will my delivery cost?

Do you deliver internationally?

Customs, duty & taxes

Can I track my delivery?

Are there any areas of the UK that you don't deliver to?

Technical Support

I'm having trouble signing into my account/ Can I Reset My Password?

I am having problems with a page on the site. What do I do?

Our Responsibilities

Where do you manufacture your products?