Terms & Conditions
Terms & Conditions
1. Descriptions & Product Information
All products displayed on www.licensedtocharm.com are subject to availability and available only while stocks last.
Every effort is made to display product colours, finishes, and details as accurately as possible. As many items are handcrafted, slight variations in colour, texture, or finish may occur and are considered a normal part of the making process.
All images, photographs, descriptions, drawings, and specifications are provided for illustrative purposes only and are intended to give an approximate representation of the products.
We take reasonable care to ensure that all product details, descriptions, and prices are accurate at the time they are published. However, information may not always reflect the exact position at the moment an order is placed.
Licensed To Charm reserves the right to amend product information, withdraw products, or update website content at any time without prior notice. All products comply with applicable UK safety and consumer regulations.
2. Purchasing Products
All prices are displayed in GBP (£) and include UK VAT at the applicable rate unless otherwise stated. Delivery charges are not included in product prices and will be calculated and displayed at checkout.
All credit and debit card transactions are subject to validation and authorisation by the card issuer. If payment is refused or not authorised, Licensed To Charm will not be liable for any delay or failure to deliver.
Order acceptance occurs once an order confirmation email has been sent. Licensed To Charm reserves the right to refuse or cancel any order at its discretion, including in cases of pricing errors, stock availability, or suspected fraudulent activity.
If a product cannot be supplied within the estimated timeframe, we will notify you as soon as reasonably possible and offer the option to cancel your order or agree a revised delivery date.
3. Promotions & Discount Codes
General Promotional Terms
- Promotions are available online at www.licensedtocharm.com only, unless stated otherwise.
- Only one promotion or discount may be used per order unless explicitly stated.
- Promotions cannot be combined with other offers, discounts, bundle deals, or loyalty rewards.
- Promotions do not apply to delivery charges unless stated.
- Discounts are applied proportionately and refunds will reflect the discounted price paid.
- Promotions are not valid on gift cards unless stated.
- Licensed To Charm reserves the right to withdraw, amend, or refuse promotions at any time without prior notice.
Valentine’s Buy 1, Get 1 Half Price Promotion – Terms & Conditions
This promotion is operated by Licensed To Charm and is available exclusively at www.licensedtocharm.com.
Promotion Period
The Valentine’s Buy 1, Get 1 Half Price promotion runs until 15th February, while stocks last.
Offer Details
Customers may receive Buy 1, Get 1 Half Price when purchasing any two qualifying items from the Valentine’s Jewellery Gifts collection in a single transaction.
The discount is applied automatically at checkout when two qualifying items are added to the basket. No promotional code is required.
Promotion Summary
- Equivalent to 25% off the combined value of two qualifying items
- Valid on full-priced jewellery only, unless otherwise stated
- Discount applies once per order and requires a minimum purchase of two qualifying items
- Cannot be combined with any other promotional offers
Important Terms
- Excludes sale items, discounted products, and gift cards
- Qualifying items must be purchased within the same order
- Discount cannot be applied retrospectively to previous purchases
- If items are returned, refunds will be calculated based on the discounted price paid
- Licensed To Charm reserves the right to amend or withdraw the offer at any time
4. Cancellations & Returns
Returns Window
Items may be returned within 28 days of delivery, provided they are unworn, unused, and in their original resaleable condition with original packaging.
For hygiene reasons, earrings and jewellery sets containing earrings cannot be returned unless faulty or not as described.
How to Return an Order
- Email help@licensedtocharm.com with your order number and reason for return.
- We will confirm the return address and next steps.
- Items must be authorised and returned before any refund, replacement, or exchange can be processed.
We recommend using a tracked service and retaining proof of postage.
Refunds
Refunds are processed within 24 hours of receiving and inspecting returned items.
Where statutory cancellation rights apply (UK/EU), standard outbound delivery costs will be refunded. Premium delivery upgrades are non-refundable.
Change-of-Mind Returns
Return postage costs are the responsibility of the customer. This includes cases where:
- Customs duties or import taxes are unpaid
- An incorrect delivery address was provided at checkout
- A parcel was not collected from a carrier depot or pickup point
Any carrier-imposed return fees or customs handling charges may be deducted from refunds where documented and proportionate.
5. Delivery, Fulfilment & Risk Transfer
Orders are considered successfully fulfilled once the carrier confirms delivery to the address provided at checkout.
Responsibility for the parcel transfers to the customer once delivery is confirmed by the carrier. Licensed To Charm cannot be held responsible for loss, theft, or non-receipt after delivery has been marked as completed.
Deliveries made to mailboxes, porches, concierge desks, communal areas, or other non-secure locations are made at the customer’s risk once marked as delivered.
For international deliveries, signature confirmation may not be available depending on the destination country’s postal service. By placing an order, the customer accepts this delivery method.
If an order appears delayed or not received, customers must contact us first so we can investigate with the carrier before raising a chargeback or payment dispute.
6. Faulty or Misdescribed Items
If your jewellery is faulty, damaged on arrival, or not as described, please contact us as soon as reasonably possible.
To help us assess the issue quickly, customers must email help@licensedtocharm.com with:
- Your order number
- A clear description of the issue
- Photographic evidence showing the fault, damage, or discrepancy
All faulty item claims are subject to inspection:
- The item must be returned to us for inspection before a refund or replacement can be issued
- Return postage for confirmed faults will be reimbursed upon receipt of the returned item and valid proof of postage
- Refunds or replacements will only be issued once the item has been received and assessed
- Refunds cannot be processed without the item being returned, unless explicitly agreed in writing
7. Orders & Payment
All orders must be paid for in full at the time of purchase. Licensed To Charm reserves the right to cancel orders suspected of fraudulent activity.
8. Delivery Claims & Inspection
Customers are advised to inspect items promptly upon receipt.
Any claim relating to missing items, damage, or defects must be reported within 14 days of delivery. Claims reported outside this timeframe may not be accepted.
9. Data Protection & Privacy
Licensed To Charm complies with UK GDPR and applicable data protection legislation.
Customer data is collected on an opt-in basis and used only for order processing and marketing communications where consent has been given.
Customers may request access to or deletion of their personal data by contacting help@licensedtocharm.com.
10. Security
All payment transactions are encrypted using Secure Socket Layer (SSL) technology. Licensed To Charm does not store full payment card details.
11. Governing Law
These Terms & Conditions are governed by and interpreted in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.
Company Information
Licensed To Charm is a trading name of Blackbird London Ltd
2 Ashness Road
London
SW11 6RY
United Kingdom
