Terms & Conditions

Terms & Conditions

1. Descriptions & Product Information

All products displayed on www.licensedtocharm.com are subject to availability and available only while stocks last.

Every effort is made to display product colours, finishes, and details as accurately as possible. As many items are handcrafted, slight variations in colour, texture, or finish may occur and are considered a normal part of the making process.

All images, photographs, descriptions, drawings, and specifications are provided for illustrative purposes only and are intended to give an approximate representation of the products.

We take reasonable care to ensure that all product details, descriptions, and prices are accurate at the time they are published. However, information may not always reflect the exact position at the moment an order is placed.

Licensed To Charm reserves the right to amend product information, withdraw products, or update website content at any time without prior notice. All products comply with applicable UK safety and consumer regulations.

2. Purchasing Products

All prices are displayed in GBP (£) and include UK VAT at the applicable rate unless otherwise stated. Delivery charges are not included in product prices and will be calculated and displayed at checkout.

All credit and debit card transactions are subject to validation and authorisation by the card issuer. If payment is refused or not authorised, Licensed To Charm will not be liable for any delay or failure to deliver.

Order acceptance occurs once an order confirmation email has been sent. Licensed To Charm reserves the right to refuse or cancel any order at its discretion, including in cases of pricing errors, stock availability, or suspected fraudulent activity.

If a product cannot be supplied within the estimated timeframe, we will notify you as soon as reasonably possible and offer the option to cancel your order or agree a revised delivery date.

3. Promotions & Discount Codes

General Promotional Terms

  • Promotions are available online at www.licensedtocharm.com only, unless stated otherwise.
  • Only one promotion or discount may be used per order unless explicitly stated.
  • Promotions cannot be combined with other offers, discounts, bundle deals, or loyalty rewards.
  • Promotions do not apply to delivery charges unless stated.
  • Discounts are applied proportionately and refunds will reflect the discounted price paid.
  • Promotions are not valid on gift cards unless stated.
  • Licensed To Charm reserves the right to withdraw, amend, or refuse promotions at any time without prior notice.

Wallace & Gromit Offer Terms & Conditions

Buy 2 Wallace & Gromit products and get the lowest-priced item half price.

Offer valid on Wallace & Gromit products only. Discount is automatically applied at checkout when 2 eligible Wallace & Gromit items are added to basket.

Offer ends 11:59pm on 22 June 2026.

The half-price discount applies to the lowest-priced eligible item. Maximum 1 use per order. Cannot be used in conjunction with any other offer, promotion or discount code.

Offer applies while stocks last. Delivery charges are not included in the offer and will be calculated at checkout.

If an item is returned and the order no longer qualifies for the promotion, the discount may be deducted from the refund amount.

Licensed To Charm reserves the right to amend, extend or withdraw this offer at any time.

4. Cancellations & Returns

Returns Window

Items may be returned within 28 days of delivery, provided they are unworn, unused, and in their original resaleable condition with original packaging.

For hygiene reasons, earrings and jewellery sets containing earrings cannot be returned unless faulty or not as described.

How to Return an Order

  1. Email help@licensedtocharm.com with your order number and reason for return.
  2. We will confirm the return address and next steps.
  3. Items must be authorised and returned before any refund, replacement, or exchange can be processed.

We recommend using a tracked service and retaining proof of postage.

Refunds

Refunds are processed within 24 hours of receiving and inspecting returned items.

Where statutory cancellation rights apply (UK/EU), standard outbound delivery costs will be refunded. Premium delivery upgrades are non-refundable.

Change-of-Mind Returns

Return postage costs are the responsibility of the customer. This includes cases where:

  • Customs duties or import taxes are unpaid
  • An incorrect delivery address was provided at checkout
  • A parcel was not collected from a carrier depot or pickup point

Any carrier-imposed return fees or customs handling charges may be deducted from refunds where documented and proportionate.

5. Delivery, Fulfilment & Risk Transfer

Orders are considered successfully fulfilled once the carrier confirms delivery to the address provided at checkout.

Responsibility for the parcel transfers to the customer once delivery is confirmed by the carrier. Licensed To Charm cannot be held responsible for loss, theft, or non-receipt after delivery has been marked as completed.

Deliveries made to mailboxes, porches, concierge desks, communal areas, or other non-secure locations are made at the customer’s risk once marked as delivered.

For international deliveries, signature confirmation may not be available depending on the destination country’s postal service. By placing an order, the customer accepts this delivery method.

If an order appears delayed or not received, customers must contact us first so we can investigate with the carrier before raising a chargeback or payment dispute.

6. Faulty or Misdescribed Items

If your jewellery is faulty, damaged on arrival, or not as described, please contact us as soon as reasonably possible.

To help us assess the issue quickly, customers must email help@licensedtocharm.com with:

  • Your order number
  • A clear description of the issue
  • Photographic evidence showing the fault, damage, or discrepancy

All faulty item claims are subject to inspection:

  • The item must be returned to us for inspection before a refund or replacement can be issued
  • Return postage for confirmed faults will be reimbursed upon receipt of the returned item and valid proof of postage
  • Refunds or replacements will only be issued once the item has been received and assessed
  • Refunds cannot be processed without the item being returned, unless explicitly agreed in writing

7. Orders & Payment

All orders must be paid for in full at the time of purchase. Licensed To Charm reserves the right to cancel orders suspected of fraudulent activity.

8. Delivery Claims & Inspection

Customers are advised to inspect items promptly upon receipt.

Any claim relating to missing items, damage, or defects must be reported within 14 days of delivery. Claims reported outside this timeframe may not be accepted.

9. Data Protection & Privacy

Licensed To Charm complies with UK GDPR and applicable data protection legislation.

Customer data is collected on an opt-in basis and used only for order processing and marketing communications where consent has been given.

Customers may request access to or deletion of their personal data by contacting help@licensedtocharm.com.

10. Security

All payment transactions are encrypted using Secure Socket Layer (SSL) technology. Licensed To Charm does not store full payment card details.

11. Governing Law

These Terms & Conditions are governed by and interpreted in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.

12. EU Right of Withdrawal

If you are a consumer based in the European Union, you may have the right to withdraw from your online purchase within 14 days of receiving your goods, without giving a reason.

To submit a withdrawal request, please use our EU Withdrawal Form. The form will ask for your name, order number and email address so that we can identify your order and review your request.

Once your withdrawal request has been submitted, you should receive a confirmation email. Our customer care team will then review the request and follow up where needed.

Please note that the right of withdrawal does not apply to all products. Exemptions may include goods that are made to order, personalised, customised, or sealed items that are not suitable for return for health or hygiene reasons once unsealed.

Submitting a withdrawal request does not automatically confirm that your item is eligible for return or refund. Each request will be reviewed in line with applicable consumer law and our returns policy.

This does not affect your statutory rights if an item is faulty, damaged, or not as described.

Company Information

Licensed To Charm is a trading name of Blackbird London Ltd
2 Ashness Road
London
SW11 6RY
United Kingdom