Quick note!

  • Shipping timelines are approximate and exclude weekends, national holidays, and unforeseen delays (e.g. weather, industrial action, peak periods).
  • Pre-order items will be dispatched once all items in your order are in stock.
  • We cannot take responsibility for parcels left outside if the recipient is not in to sign.

UK Delivery (Royal Mail)

  • Standard Tracked 48 – Free on orders over £60, £3.99 for orders under £59.99
  • Express Tracked 24 – £4.99 for all orders

Dispatch & Delivery Times

  • Orders placed before 3 pm (Mon–Fri) are dispatched the same day.
  • Orders placed after 3 pm are dispatched the next working day.
  • Weekend orders are usually dispatched on Monday.
  • Royal Mail aims to deliver in 1–2 working days (depending on service). Please note delivery may take longer during peak times (e.g. Christmas).
  • Deliveries to Northern Ireland, Channel Islands, Isle of Man, Scotland, Highlands & Islands, and Scilly Isles may take 3 extra days.

Track your order here.

USA Orders

We are now processing all US orders Duty Paid (DDP).

  • Any import duties and sales tax are calculated and charged at checkout (around 16.3% of your order value, including shipping).
  • We remit these amounts directly to US Customs, so no extra fees on delivery.
  • Shipping: Free on orders over $100, $14.00 on orders under $100.

EU Orders

We are registered for the IOSS scheme.

  • For orders under €150, VAT is collected at checkout and remitted to your country’s tax authority – so no extra charges on delivery.
  • For orders over €150, local import VAT and potential customs duties may still apply, payable by the customer upon delivery.

International Orders (Rest of World, excl. USA & EU)

We ship internationally using Royal Mail or Whistl International Tracked, ensuring a safe and reliable service.

Australia & New Zealand

  • Standard International: 5–12 working days
  • $25.00 / Free on orders over $220 AUD (Australia) or $240 NZD (New Zealand)

Canada

  • Standard International: 7–12 working days (please allow for possible delays following strikes)
  • $23.00 / Free on orders over $200 CAD

Other International Destinations

  • Delivery charges: £9.99–£19.99 (depending on country)
  • Estimated delivery: 5–15 working days

Important Notes:

  • Orders may be subject to local duties, taxes, or handling fees, payable by you on delivery.
  • If these charges are refused, the parcel may be abandoned by local customs, and unfortunately we cannot issue refunds.
  • Please ensure your delivery details are correct to avoid return charges.
  • Customs delays are outside our control. If you refuse to pay local charges, the parcel may be abandoned, and we cannot issue a refund.

Lost/Delayed Post

We choose the most reliable postal service partners to ensure your packages arrive quickly and securely; however, post can occasionally be delayed or go missing. If you think your order may be delayed/lost, we will do all we can to help.

  • Please let us know if you have not received your parcel within fifteen days of dispatch for UK orders. For non-UK orders, please wait for at least twenty days before contacting us.
  • We cannot investigate any item that has not been delivered unless 15 working days have passed since the date the item was dispatched. This is due to Royal Mail's terms.
  • All claims must be made within 28 working days of the dispatch date (for your dispatch date, check your ‘Dispatch Confirmation’ email).
  • If your purchase has not arrived within the expected time, please check tracking and also check with your neighbour or your local Delivery Office.

The 15 working day period before an investigation begins and the 28 working day deadline may be extended if deliveries are disrupted by events beyond our control.

Our 6-month Guarantee

We want you to love your jewellery. That’s why every piece comes with a 6-month guarantee against manufacturing faults.

If your jewellery is found by our jewellers to have a defect caused during the making process, we will happily repair or replace it within six months of purchase.

To make a claim, please keep your original proof of purchase (receipt, email, or order confirmation). If it was a gift, the recipient can use this proof too.

Please note:

  • This guarantee does not cover loss, accidental damage, breakage, kinks, or general wear and tear.
  • Natural tarnishing can occur over time and is not considered a fault (a jewellery polishing cloth usually restores the shine).
  • Issues caused by mishandling or improper use are also not covered.

If you need help, just email us at help@licensedtocharm.com and our team will be happy to advise.

Miffy Customers in Hong Kong

For Miffy customers in Hong Kong and Macau, please get in touch with our local distributor to find your nearest stockist or be a re-seller. Details below

Billy Cheung

LOL Distribution Limited
email: billy@lol-distribution.com

Returns Policy

We hope you love your jewellery, but if something isn’t quite right, don’t worry — returns are simple.

You may return items within 28 days of delivery for a refund or exchange, as long as they are in their original, resaleable condition (unworn and undamaged). Please note that, for hygiene reasons, earrings and jewellery sets containing earrings cannot be returned unless they are faulty or not as described.

How to return your order:

  • Email us at help@licensedtocharm.com with your name, order number, contact details, and reason for return.
  • We’ll provide you with the return address and next steps.
  • Please keep proof of postage — we recommend using a tracked service for peace of mind.

Refunds:

  • Once we receive your return, refunds are processed within 24 hours.
  • If you are in the UK or EU and return your order under your statutory right to cancel (within 14 days of receipt), we’ll also refund the original delivery charge. If you selected a premium delivery option, we’ll refund the equivalent standard delivery charge.

Change-of-mind returns:

If you’re returning an item simply because you’ve changed your mind, return postage costs are your responsibility. This also applies if:

  • Customs duties or import taxes were not paid,
  • An incorrect delivery address was provided at checkout,
  • The parcel was not collected from a designated pickup point or carrier depot.

In these cases, any carrier-imposed return fees or customs handling charges may be deducted from your refund (if documented and proportionate).

Faulty or misdescribed items:

If your jewellery is faulty, misdescribed, or unfit for purpose, we’ll cover both the original delivery charge and return postage so you won’t be out of pocket.

Gift cards:

Gift cards are non-refundable, whether partially or fully used.