Delivery & Returns
Once an order has been placed with us, it is passed on to our packing and dispatch team who will organise your order for delivery. We deliver all parcels via Royal Mail Tracked & Signed Delivery Service and provide tracking numbers with all orders. Any orders which are placed with pre-order items will be dispatched when all items are in-stock. Cost for P&P are:
UK Delivery - £6.60
European Delivery - £10.60
Rest Of The World - £12.60
Please note: if attempts have been made to deliver your item and subsequently is returned to us, you will be liable for a re-delivery charge of the value stated above. If you’d rather collect from our Battersea boutique then please select this option at checkout.
Our 1 Year Guarantee
All Licensed to Charm jewellery comes with a one-year warranty from the original purchase date. Any jewellery returned to us under the guarantee must include proof of purchase, email or receipt, to be valid.
The Licensed to Charm Guarantee is valid for re-plating of 18ct gold vermeil items and repairing damaged or manufacturing faults. This guarantee is subject to the return of the item and inspection by our silversmiths, it may not be valid if found to be caused by customer fault and is not valid on lost items that cannot be verified.
Licensed to Charm may repair or replace items under the guarantee depending on the piece of jewellery and repair required. For further information please contact us at email@example.com.
If for any reason you’re unhappy with your purchase we will happily refund or exchange your items within 14 days of receipt of your goods. Items bought online are returned at your own expense, unless the item arrived damaged or faulty, and it should be returned unused, in a fully resalable condition with its original packaging.
If you’d like to return an item, please contact firstname.lastname@example.org to advise that you are returning said item with your name, order number, contact details and reasoning for the return.
Please send the item to:
Licensed to Charm
2 Ashness Road