You may return items within 28 days of delivery for a refund or exchange, provided they are in original, resaleable condition (unworn, undamaged). Earrings are not eligible to be returned as detailed below.
To initiate a return, email [email protected] with your name, order number, contact details, and reason for return. We will provide the return address.
Proof of postage must be obtained when returning items. We recommend using a tracked service to avoid difficulties.
Refunds will be processed within 24 hours of receiving your return.
Original delivery charges will be refunded for returns made within the applicable statutory cancellation period, unless you selected a premium delivery option, in which case the standard delivery charge will be refunded.
For all change-of-mind returns, you are responsible for return postage costs. This includes returns resulting from:
- Non-payment of customs duties or import taxes
- Incorrect delivery address provided at checkout
- Failure to collect the parcel from a designated pickup point or carrier depot
In such cases, any carrier-imposed return fees or customs handling charges may be deducted from the refund, provided these costs are documented and proportionate.
For faulty, misdescribed, or unfit-for-purpose items, we will refund both the original delivery charge and return postage.
Pierced earrings and jewellery sets containing pierced earrings cannot be returned for hygiene reasons unless they are faulty or not as described.
Gift cards are non-refundable, whether partially or fully used.
Please note that certain product exemptions may apply under applicable consumer law. This does not affect your statutory rights if an item is faulty, damaged, or not as described.
