Returns Policy
We hope you love your jewellery, but if something isn’t quite right, don’t worry — returns are simple.
You may return items within 28 days of delivery for a refund or exchange, as long as they are in their original, resaleable condition (unworn and undamaged). Please note that, for hygiene reasons, earrings and jewellery sets containing earrings cannot be returned unless they are faulty or not as described.
How to return your order:
- Email us at help@licensedtocharm.com with your name, order number, contact details, and reason for return.
- We’ll provide you with the return address and next steps.
- Please keep proof of postage — we recommend using a tracked service for peace of mind.
Refunds:
- Once we receive your return, refunds are processed within 24 hours.
- If you are in the UK or EU and return your order under your statutory right to cancel (within 14 days of receipt), we’ll also refund the original delivery charge. If you selected a premium delivery option, we’ll refund the equivalent standard delivery charge.
Change-of-mind returns:
If you’re returning an item simply because you’ve changed your mind, return postage costs are your responsibility. This also applies if:
- Customs duties or import taxes were not paid,
- An incorrect delivery address was provided at checkout,
- The parcel was not collected from a designated pickup point or carrier depot.
In these cases, any carrier-imposed return fees or customs handling charges may be deducted from your refund (if documented and proportionate).
Faulty or misdescribed items:
If your jewellery is faulty, misdescribed, or unfit for purpose, we’ll cover both the original delivery charge and return postage so you won’t be out of pocket.
Gift cards:
Gift cards are non-refundable, whether partially or fully used.
