Quick note!
-
-
Indicated shipping timeline is an approximate number of days an order takes to deliver from the ship date indicated at checkout and does not include weekends, holidays and any unforeseeable delays on the courier's end (weather, volume, traffic, etc.). Delivery may be delayed if a change of delivery option is submitted on the customer's end. If your order consists of pre-order items, the dispatch date may change.
- Whistl and UPS may be subject to additional customs duties and service fees. Please note that Licensed To Charm has no control over them and cannot advise the cost, as they vary by country. For more information, please get in touch with your local customs office. Also, remember that we cannot reimburse you for duties and taxes paid upon delivery.
-
We aim to dispatch your item/s as soon as possible. Once an order has been placed, it's passed on to our packing and dispatch team to organise your order for delivery. We deliver all parcels via Amazon, Whistl or UPS Delivery Services and provide tracking numbers with all orders. You will receive an email message which allows you to track your delivery. Any orders placed with pre-order items will be dispatched when all items are in stock. We do not take responsibility for orders left outside the address when the customer is not in to sign.
- If attempts have been made to deliver your item, and it is returned to us, you will be liable for a re-delivery charge.
-
UK Delivery
Tracked 48 Services (Mainland Only)
Free on orders over £50, £3.39 for orders under £49.99
-
- Dispatched with Amazon 48 Tracked Service.
- You will be notified when your order is despatched and provided with a tracking link - track your order here:https://track.amazon.co.uk/
- Once dispatched, we aim to deliver in two to four working days, excluding the weekends. Still, they can take up to 6-8 working days during busy periods & calendar holidays.
- Orders placed before 3 pm will be dispatched the same day (Monday-Friday)
- So, for example, if you ordered on Friday before 3 pm, your order will arrive by the following Monday. Orders placed after 3 pm will be dispatched the following day (tracking information available). If your order is placed after 3 pm (BST), it will be dispatched the next day.
- Orders placed on Saturday or Sunday will usually be delivered on Tuesday or Wednesday at the latest.
- Orders for delivery within Northern Ireland, Channel Islands, Isle of Man, Scotland, Scottish Highlands and Islands, and Scilly Isles may take longer and will be delivered via Evri.
Please note: UK Public Holidays will affect delivery dates. We are unable to deliver on Saturdays, Sundays and Bank Holidays. Orders placed after the relevant cut-off time will be treated as being placed the next working day for delivery.
Express Delivery Tracked 24 Service (Mainland Only)
£4.49 for all orders
-
- Dispatched with Amazon Tracked 24 Tracked Service.
- You will be notified when your order is despatched and provided with a tracking link - track your order here: https://track.amazon.co.uk/
- Once dispatched, we aim to deliver in one to three working days, excluding the weekends. Still, they can take up to 6-8 working days during busy periods & calendar holidays.
- Orders placed before 3 pm will be dispatched the same day (Monday-Friday)
- So, for example, if you ordered on Friday before 3 pm, your order will arrive by the following Monday. Orders placed after 3 pm will be dispatched the following day (tracking information available). If your order is placed after 3 pm (BST), it will be dispatched the next day.
- Orders placed on Saturday or Sunday will usually be delivered on Monday or Tuesday at the latest.
Click & Collect
Click & Collect from our London Boutique is available for all online orders and takes around one day if items are in stock. Select the 'Collect' option on the online Checkout page, and a member of our Boutique team will contact you once your order is ready to collect in-store. You can collect between 2 - 5 pm once the order is ready from the below address:
Blackbird London
2 Ashness Rd,
London
SW11 6RY
EU/International Delivery
We use Whistl or UPS International Tracked, depending on the Country and Order value.
-
- European & International Delivery is £6.49 - £32.99 (We ship internationally. Prices and delivery times vary depending on destination)
- Orders will be dispatched/delivered within 5-15 working days once dispatched (tracking information available).
- All items are sent via Whistl or UPS are Tracked to ensure a secure, quick and reliable service. Your order will be delivered to your door within 5-15 days of dispatch.
- Please ensure that the correct address details are provided on your order in compliance with the recipient country's postal requirements - incorrect information can result in packages being returned to us in the UK, and we cannot re-send without an additional postal fee.
- Whistl tracking link https://trackmyitem.whistl.co.uk/tracking
- UPS tracking link https://www.ups.com/track?loc=en_GB&requester=ST/
-
- Orders to EU countries will be via IOSS, and therefore there will be no additional customs fees for you to pay for orders under EUR 150. Customers will be charged the full VAT of the total order value at the checkout. The VAT rate applied will be the one applicable to the relevant EU state to which the order is being delivered. Orders over EUR 150 will not be charged the VAT at checkout and will be charged duties once they arrive at the delivery destination.
* Please note that delivery times depend on your item's stock availability. Once your order has been dispatched, you will receive a confirmation email with tracking details.
European Countries/Switzerland IMPORTANT
Between the UK and the EU
Orders sent between the UK and EU may incur additional taxes and courier fees. If applicable to your order, we will calculate these for you and add them at checkout. Once you've paid for your order, there will be no need to pay additional fees on receipt.
Unfortunately, Licensed To Charm is not registered for Value Added Tax in Europe/Switzerland, and items shipped to Switzerland and European countries may be subject to excise duty and Value Added Tax. In some cases, when the mail service is used, the customer is considered an importer and is obliged to pay the relevant tariffs. These are levied by the Swiss Mail Service when the shipment is delivered. You will find further details on the websites of the Swiss Customs Authorities and European countries.
The value-added tax costs should not be confused with the sender's carriage charges when the consignment is posted.
The prices charged on our site are in UK GBP £ Sterling. However, if you use an international card or bank account to pay for your goods, your exact price depends on your bank's exchange rate when ordering. Please speak to them for further information.
Suppose your order is returned to us because the courier or postal service could not complete the delivery for whatever reason. In that case, you will be responsible for the repeat delivery costs.
Between the UK and the Rest Of the World
Orders from the UK to the rest of the world may incur local duties and taxes. Currently, we DO NOT handle these charges for you. Therefore, you must pay locally for these upon receiving your order.
Please contact your local customs office for further information before placing your order. If you refuse to pay the charges due on the parcel, it will be abandoned by your country's customs authority, and you will not be refunded. In addition, if there are any outstanding charges (including, but not limited to, holding fees, entrance fees, and abandonment fees), these may also be billed to your payment method.
Lost/Delayed Post
We choose the most reliable and economical postal service to ensure your packages arrive quickly and securely. However, a post can occasionally be delayed or missing in action for reasons beyond our control. If you think your order may be delayed/lost, we will do all we can to help.
-
- Please let us know if you have not received your parcel within fifteen days of dispatch for UK orders. Please wait for at least twenty days for non-UK orders before contacting us.
- Suppose your item may sometimes go missing in the post. Unfortunately, we cannot investigate any item that has not been delivered unless 15 working days have passed since the date the item was dispatched. This is due to Parcel Hub terms.
- All claims must be made within 28 working days of the dispatch date (for your dispatch date, check your 'Dispatch Confirmation' email).
- If your purchase has not arrived within the expected time, please check tracking and also check with your neighbour or your local Delivery Office.
The 15 working day period before an investigation and 28 working day deadline may be extended when normal delivery times are disrupted and delays beyond our control occur.
Miffy Customers in Hong Kong
For Miffy customers in Hong Kong and Macau, please contact our local distributor to find your nearest stockist or be a re-seller. Details below
Billy Cheung
LOL Distribution Limited
email: [email protected]
Our 6-month Guarantee
We will repair or replace jewellery proven by our jewellers to be defective due to the manufacturing process within six months after the date of purchase. Please retain your receipt or pass it on to the gift recipient, as the original proof of purchase is the warranty. Any jewellery returned to us under Guarantee must include a valid proof of purchase, email or receipt.
The warranty against defects does not cover loss, damage, breakage, changes in appearance, kinks, or the gradual degradation of all or part of the goods due to normal wear, mishap, careless handling, or improper use. Tarnishing occurs naturally; therefore, the warranty does not cover cleaning. General wear and tear, misuse and tarnishing are not covered under warranty.
Licensed to Charm may repair or replace items under Guarantee depending on the piece of jewellery and repair required. For further information, please get in touch with us at [email protected].
Returns Policy
We understand you might have needed a little time to see if your new jewellery is perfect for you. If it isn't right, you can return it to us for a refund or an exchange. Please note that we cannot accept earrings back due to hygiene reasons. We ask that you return it in its original and unspoilt condition with your order summary within 28 days by post. We reserve the right to refuse to exchange or refund items that are not returned within 28 days of delivery. Items bought online are returned at your own expense.
-
- Items must be resaleable, e.g. boxes still in tac, any tags, if any, need to be attached & proof of purchase.
- You will receive a full refund of the product, not delivery, unless the item has been lost or arrived damaged.
In the interests of hygiene and for your protection, we do not accept returns or refunds on pierced earrings or jewellery sets containing earrings unless the items are unsatisfactory or unfit for purpose. No refund or exchange is given on gift cards.
If you'd like to return an item, please contact [email protected] to advise that you are returning the item with your name, order number, contact details and reasoning for the return.
Please send the item to:
Returns
Licensed to Charm
2 Ashness Road
Battersea
London
SW11 6RY
Remember to get a proof of postage receipt at the post office. We will not refund charges incurred by you from private carriers. Postal returns can take up to 10 days to reach us, but once we've got it, we promise to process your order within 24 hours. We will refund your payment within 30 days.