Christmas Delivery & Returns
LAST ORDERS FOR CHRISTMAS
Service Update: Please Note there are severe delays in delivery. We recommend using the Royal Mail Tracked 24 for the UK and Outside the UK DHL, however, we can not guarantee parcels arriving on time.
Royal Mail and DHL are working hard to deliver the most comprehensive and high-quality service we can get to all our customers, large and small. The combination of greatly increased uptake of online Christmas shopping and the ongoing COVID restrictions mean that all delivery companies are experiencing exceptionally high volumes this year.
Thanks for stopping by! If you have any questions about ordering from us at Christmas, they’ll hopefully be covered here, but if not, please don’t hesitate to get in touch. Please ensure you place your order by the dates listed below to guarantee your gift arrives in time for Christmas (last delivery 24th December).
***Please note: The return period is now extended until the 14th of January 2021.***
Christmas Deliveries
| Africa, Asia, Caribbean, Central and South America, Far and the Middle East | 15:00GMT Tuesday 9th December |
| Cyprus, Malta | 15:00GMT Wednesday 9th December |
| Australia, Greece, Eastern Europe, New Zealand, Turkey | 15:00GMT Thursday 10th December |
| Canada, Czech Republic, Finland, Italy, Poland, Sweden, USA | 15:00GMT Friday 11th December |
| Austria, Denmark, Germany, Iceland, Netherlands, Norway, Portugal, Slovakia, Spain, Switzerland | 15:00GMT Tuesday 15th December |
| Belgium, France, Ireland, Luxembourg | 16:00GMT Thursday 16th December |
| Royal Mail Tracked 48 UK | 15:00GMT Saturday 18th December |
| Royal Mail Tracked 24 UK | 13:00GMT Tuesday 21st December |
| DHL ServiceK | 13:00GMT Monday 13th December |
Any orders placed on Tuesday 21st December or after will be dispatched on Tuesday 29th December.
Any orders placed on Friday 31st December will be dispatched on Monday 3rd January.
Christmas Open Hours
Please note that over Christmas and New Year, orders will be delayed due to bank holidays and we will be closed over the festive period but we will answer any queries you have.
Monday 20th to Thursday 23rd December – business as usual
Friday 24th December (Christmas Eve) – closed
Saturday 25th December (Christmas Day) – closed
Monday 27th December (Bank Holiday) – closed
Wednesday 29th to Friday 31st December – operating with skeleton staff
Saturday 1st January (New Year’s Day) – closed
Monday 3rd January – business as usual
Christmas Returns Policy
Items purchased between Thursday 19th November 2021 and Tuesday 21st December 2021, can be returned until Friday 14th January 2021. For any purchases made after the 21st December 2021, the standard 14-day refund/returns policy applies.
- Items must be in resaleable condition, e.g. tags still attached & with proof of purchase.
- You will receive a full refund for any items returned, but we will not refund any shipping charges paid to deliver these items.