Hello,
I'm so sorry to hear about your experience with your purchase. It's disappointing to know that the necklace has tarnished despite your careful handling.
Please note that we use an oxidation blackening process to highlight the details in our jewellery. This can sometimes cause the piece to appear darker. However, if you believe this is more than just the intended effect, please reach out to our customer service team
so we can address this issue and find a solution for you.
We value your feedback and want to ensure you're satisfied with your purchase.
Thank you for bringing this to our attention.