**Royal Mail Postal Strikes**

Are you placing a UK order? Unfortunately, Royal Mail strikes will likely impact our deliveries, and you may experience a slight delay. We'll dispatch your order as quickly as possible, but 24-hour tracked delivery may take a little longer than usual around strike dates. So please bear this in mind,  especially if you need your items for a specific date. 

The Communication Workers Union (CWU) at Royal Mail and Parcelforce have called on their members who collect, sort and deliver to take strike action on the following dates:

• Thursday 24th November
• Friday 25th November
• Wednesday 30th November
• Thursday 1st December 

We are doing everything we can to ensure your order gets to you, but we are small businesses, so we ask for your patience and understanding while we work hard during the strikes to ensure that you get your items as soon as possible.

Find out more about the strike action here.

Information for buyers

What can you do if your item hasn't arrived by the estimated delivery date?

• • Refer to the tracking details of your item if available.
  • Please be patient before you open an "item not received" request. There are likely to be delays across the strike period. Please message your seller if you have any queries.

Returns

• • Please email us if you would like to return your order for a refund. You'll need to return it within ten business days of opening the returns request using tracked postage. Adding tracking details to your return helps protect against delays or issues in the refund process.

Thanks for your understanding,

Team LTC xxx