Jewellery Care Guide
WE LOVE EVERY PIECE OF LTC JEWELLERY AND EACH NEW OWNER HAS BIG RESPONSIBILITIES. IT NEEDS TO BE LOOKED AFTER CAREFULLY AND CONSIDERATELY.
Basic cleaning can be done at home, we recommend having your jewellery professionally cleaned and inspected every 6 months or depending on the need.
We have no control over how the jewellery is being worn. Scratches and knocks are part of normal signs of everyday wear.
HOW TO CARE FOR YOUR JEWELLERY
Licensed To Charm Jewellery is designed to last for many years to come but all precious jewellery will naturally tarnish and look dull if proper care has not been taken. Always protect your jewellery from knocks, scratches, chemicals, sunlight and heat/cold to minimize these effects.
General Care Instructions
Sterling Silver
All Licensed to Charm jewellery is handmade with high-quality 925 Sterling Silver.
- Silver jewellery is best cleaned with a specialist jewellery cloth or cleaner. It can also be very carefully cleaned with lukewarm soapy water and a cloth or soft toothbrush.
- To keep your Silver jewellery immaculate, we recommend you avoid contact with perfume, deodorant and cleaning chemicals, including chlorine. It is best to avoid wearing the jewellery overnight, in the shower and in chlorinated swimming pools, thermal baths or the sea. We recommend keeping your jewellery away from extreme temperatures or humidity.
- Silver jewellery can naturally oxidise causing the colour to darken, this can be removed with a jewellery cloth. To prevent this happening, we recommend storing your jewellery individually in a closed jewellery box out of sunlight, this will also prevent it from getting scratched or getting tangled with other jewellery.
Oxidisation
Some of the Licensed to Charm designs have been oxidised to help bring out the minute details in the charms, this is the darkening of the sterling silver.
Cleaning oxidised charms with silver cleaner may remove the colouration and make the details less distinct.
Plated Jewellery
Selected pieces of Licensed to Charm jewellery are available in 18ct gold vermeil, this is 18ct yellow gold plating on solid sterling silver. Prolonged wear can cause the plating to become thin and the silver colour to show through, in this case items can be re-plated if desired (please contact us for details of this service).
Sterling silver jewellery cleaner cannot be used on plated designs.
Charms & Soldering
All charms are available with a lobster catch or jump ring to attach them to the bracelet with. If the variety you are looking for does not appear on the website, please contact us as it can be made for you.
To keep charms secure on all children’s charm bracelet sets and pendants, they are sent out with the charms soldered on in the position depicted on the website, for alterations please contact us. Soldering is a method used to ‘seal’ the jump ring, or loop, eliminating the very small gap and keeping the charm more secure.
Warranty
We will, at our option, repair or replace jewellery proven by our jewellers to be defective due to the manufacturing process within six months after the date of purchase. Please retain your receipt or pass it on to the gift recipient, as the original proof of purchase is the warranty. Any jewellery returned to us under guarantee must include a valid proof of purchase, email or receipt.
The warranty against defects does not cover loss, damage, breakage, changes in appearance, kinks, or the gradual degradation of all or part of the goods due to normal wear, mishap, careless handling, or improper use. Tarnishing occurs naturally; therefore, the warranty does not cover cleaning. General wear and tear, misuse and tarnishing are not covered under warranty.
Licensed to Charm may repair or replace items under guarantee depending on the piece of jewellery and repair required. For further information, please get in touch with us at [email protected].